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We value our relationship with our customers and we want to ensure that you are satisfied with your purchase. GST offers
our customers a 30-day satisfaction replacement or refund on all purchases starting from the date specified on the invoice,
except:
Shipping Charges.
Exclusions listed at the bottom.
All CPU returns must be made within 15 days from the invoice date, and a 15% restocking fee
applies to all refunds. CPUs that are defective and/or DOA, can be returned for repair or
replacement.
GST reserves the right to charge restocking fee to any customer, 15% for open items and up to 40% on return packages with
missing content or if not in new condition.
GST will not be liable for the return shipping cost of defective merchandises. For the products that we do not manufacture,
GST will not responsible for product defects. The warranty claim(s) is therefore subject to approval by the Original Manufacturer
of that particular product. Customer will be responsible to pay any shipping charges back to GST, GST will replace the item
and ship the item to you at no charge.
Product Return Procedure - To return a product in compliance with GST, customer must obtain a Return Authorization Number
(RAN) within the return period. Customer can request for an RAN by logging into their GST account under the Return/Exchange
section or by contacting a customer service agent at 1-727-538-7708. Return Authorization Numbers are valid for 10 days and
GST must receive the products within this time period. Customer will receive a RAN confirmation email containing instructions
and the address for the return once the RAN is generated. RAN will not be extended or reissued.
Customer is solely responsible for shipping any returned product to GST. Any shipping carrier may be used but customer
should use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment.
Customer agrees to bear all shipping and insurance charges and all risk of loss or damage for the return product during shipment.
Customer agrees that all returned products will be 100% complete, in re-saleable condition.
Exchanges
Once the return package has been received, GST will do it's best to expedite the turnaround time. Turnaround time will
depend on the availability of the item. Backorder items will be delayed until the product becomes available for shipping.
In stock items will generally be processed and ship out within 2 business days from the received date.
You may also request for a cross-shipment replacement provided that the following criteria are met:
Customer can provide a valid tracking number indicating that the return package is coming back
to us at GST.
The same item or product is in stock.
Request is made within the 30-day exchange policy.
Once a return tracking number is available, customers may update it by logging back into their GST account and submitting
it after clicking on the Update RAN Tracking Number link. With the tracking number updated, GST agents will know that the
request is for a cross-shipment replacement and start the process automatically. A tracking number is not necessary for returns
for credit or if you do not want to do the cross-shipment replacement.
Returns for refund
Once the return package has been received, GST will issue credit back to the credit card or PayPal account used when placing
the original order. Processing time from received date to credit issued date will be within 2 business days. GST will not
be liable for bank processing time which will vary depending on the bank.
Warranties
After the 30- day refund or exchange policy, any defective product will be dealt directly between the customer and the
manufacture. GST is solely a distributor and do not manufacture the products we carry. After the 30 days policy, the warranty
policy and procedures will follow the manufacture's process.
Exclusions
Improper packing during return shipment to us
Smoke damage from fire or tobacco smoke
Damages for loss of data or software restoration
Disasters such as floods, fires, winds, earthquakes or lightning
Water damage of any kind
Incorrect installation of hardware, software, and/or accessories
Failure to provide the proper installation environment
Peripherals not purchased from GST or unauthorized attachments
Service by any other service center
Any other type of abuse, misuse, physical damage or neglect
Or where the serial number or rating label has been removed, defaced or altered
Return Policy
WE EXAMINE EVERY ITEM RETURNED TO US AS "DEFECTIVE" AND TEST THE ITEM ACCORDING TO OUR PROCEDURES FOR THE
ITEM. IF, BASED ON OUR TESTING, THE ITEM MEETS THE MANUFACTURER'S OPERATING SPECIFICATIONS, THEN WE WILL IN OUR DISCRETION
DETERMINE THAT THE ITEM IS NOT DEFECTIVE.
IF THE ITEM YOU RETURNED AS "DEFECTIVE" IS NOT DEFECTIVE ACCORDING TO OUR TESTING, WE WILL REFUND YOUR PURCHASE
PRICE, LESS A 15% RESTOCKING FEE. WE WILL NOT REFUND SHIPPING FEES IF A RESTOCKING FEE IS CHARGED.
IF THE ITEM TESTS AS DEFECTIVE WE WILL REFUND YOUR PURCHASE PRICE AND SHIPPING FEES (FOR THE FIRST 30 DAYS AFTER PURCHASE,
OR THE FIRST 14 DAYS IN THE CASE OF CPU'S) OR PROVIDE A REPLACEMENT ITEM, IF THE ITEM IS STILL IN STOCK AND YOU CHOSE TO TAKE
A REPLACEMENT. FOLLOWING THE FIRST THIRTY DAYS AFTER PURCHASE WE WILL PROVIDE A REPLACEMENT FOR THE DEFECTIVE ITEM FOR THE
BALANCE OF THE WARRANTY PERIOD, AND REFUND YOUR SHIPPING FEES. IF THE IDENTICAL ITEM IS NO LONGER IN STOCK WE WILL PROVIDE
AN EQUIVALENT OR BETTER ITEM (IN OUR DISCRETION) OR ISSUE A STORE CREDIT, AND REFUND YOUR SHIPPING FEES.
See below for full return details.
WRONG PRODUCT DELIVERED?
IF OUR RECORD OF YOUR ORDER CONFIRMATION INDICATES THAT THE PRODUCT THAT YOU RECEIVED IS INDEED THE ITEM THAT YOU
ORDERED, WE WILL ACCEPT THE ITEM AS A RETURN AND CREDIT YOU WITH YOUR PURCHASE PRICE, LESS A 15% RESTOCKING FEE. WE WILL NOT
REFUND THE SHIPPING FEES EITHER TO OR FROM YOU THE CUSTOMER.
IF THE ITEM IS NOT THE ITEM YOU ORDERED, AS REFLECTED BY YOUR ORDER CONFIRMATION, WE WILL THEN PROVIDE A REPLACEMENT
CONSISTING OF THE PRODUCT YOU DID ORDER (IF IDENTICAL ITEM IS STILL IN STOCK) OR A REFUND, INCLUDING SHIPPING FEES.
See below for full return details.
If you believe a new item you receive is defective, please notify the manufacturer.
For all other issues, GST must be informed of any problems and/or order discrepancies (wrong product received, shipping
damage or defective product) within 7 days from receipt of product - email to: returns@gstlabs.com
Return Merchandise Authorization (RMA) number is required for all returns. RMA number is valid for 14 days (product must
be received by GST within 14 days of receipt of RMA).
Customer is responsible for :
matching serial numbers to the invoice; proper packaging of the returned product; all shipping charges to return the product
to GST.
keeping/ensuring time-frames of RMA and Warranty periods; ensuring all accessories are returned with product; providing
return reason and detailed description of the problem.
insuring RMA number is visible on the shipping label (on shipping label only, do not write on the retail box).
Customer is advised to use carrier with tracking capability, as sender (customer) is fully responsible for shipping the
(returned) package.
No refunds will be made after 30 days from date of invoice. Warranty replacement still remains in effect. No Exceptions.
Refund cannot be greater than the item's original purchase price.
A 15% restocking fee will be applied on all returns for refund (UNLESS THE PRODUCT, IN OUR DISCRETION AND BASED ON OUR
TESTING, AS DESCRIBED ABOVE IS DEFECTIVE OR THE PRODUCT IS NOT THE PRODUCT YOU ORDERED, BASED ON YOUR ORDER CONFIRMATION).
Shipping charges are non-refundable in cases where restocking fee applies.
Customer has the option of receiving the product back at the customer's expense. The customer must notify us of that option
in RMA letter.
Typically returns are processed by the RMA department within 10 business days from the date of receipt. Processing time
may vary for different products. The return status may be checked online.
GST reserves the right to make a decision based on test results, whether to replace, repair (by sending it to the manufacturer),
or to refund in accordance with our return policy.
In case of exchange/replacement, the original warranty period transfers to the exchanged/replaced item.
GST will not accept any products back that have been physically damaged, burned, abused, misused, neglected, repaired
or modified. See Physical Damage Policy for details.
Software and Software licenses will only be accepted in the original, sealed and unopened packaging. No opened Retail
software will be accepted back. OEM Software is 100% non-refundable once purchased and delivered. OEM version software is
intended for system builders only and cannot be transferred to another PC once installed. Purchasers of this software are
required to comply with the terms and conditions of the System Builder License, including responsibility for providing all
end-user support. GST is not responsible for any Software incompatibility and/or support. Software incompatibility does not
qualify software as damaged or defective.
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At Global Scientific Technology we are serious about the privacy and security of the information you entrust us with.
This privacy statement explains how we use any personally identifiable information collected from you if you shop at our online
store. If you feel that we are not abiding by our posted privacy policy, you should contact us gst@gstlabs.com or call our
office directly.
Information Collection and Use: We are the sole owner of the information collected at our online store. We will not sell,
share, or rent this information to others in any way contrary to what is disclosed in this statement. We may collect information
from our users at several different locations in our online store.
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely
for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including
credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.
Registration: In order to get the most out of our online store, users are encouraged to first complete a registration
form. During registration a guest is required to give their contact information (such as, name, phone number and e-mail address).
This information is used to create a personal account for the guest and to contact the user about GST's products and services.
It is a useful tool for customers to receive updates via e-mail regarding their order status as it flows through the delivery
process.
Order: We request information from the website user on our order form. Here a user must provide contact information
(such as name and shipping address) and financial information (such as credit card number, expiration date). This information
is used for billing purposes and to fill customer orders. If we have trouble processing an order, this contact information
is used to get in touch with the user. The contact information may also be used to contact the user about GST's products
and services.
Cookies: A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of
a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser,
the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log-in with a password
more than once per visit, thereby saving time while on our site, if the user so chooses. Conversely, if a user rejects a
cookie, they may still use our site. For registered users, we are using encrypted cookies that will expire after 3 months.
If a site guest rejects cookies, when they traverse our site and click into an area that requires a log-in, we request that
they enter their password. If a guest elects to reject the use of cookies, they will have to complete a full log-in at this
juncture. The only drawback to this is that the user rejecting cookies will limit their access to some areas of our site.
Cookies can also enable us to track and target the interests of our users to enhance their experience each time they visit
our online store.
Log Files: We use IP addresses to analyze trends, administer the online store, track user's movement and gather broad
demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing: We have no intentions to share aggregated demographic information with our partners and advertisers. This information
is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services.
We also partner with other third parties to provide specific services. The user is not required to sign up for these services,
but if they do, we may share names or other contact information that is necessary for the third party to provide these services.
We do not authorize these third parties or the shipping company to use personally identifiable information except for
the purpose of providing these services and ship orders. However, we have no control over the disclosure and use policies
and practices of any of these third parties.
Links: Our website may contain links to other sites. Please be aware that we are not responsible for the privacy practices
of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each
and every web site that collects personally identifiable information. This privacy statement applies solely to information
collected at our online store.
Surveys and Contests: From time-to-time our online store requests information from users via surveys. Participation in
these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information
requested may include contact information (such as name and shipping address) and demographic information (such as zip code,
age level). Survey information will be used for purposes of monitoring or improving the use of and satisfaction with our
online store and for contacting users about GST's products and services.
E-mail a Friend: If a user elects to use our referral service for informing a friend about our online store, we ask them
for the friend's name and e-mail address. We will automatically send the friend a one-time e-mail inviting them to visit
the site.
Security: Tour online store takes every precaution to protect our users' information. When users submit sensitive information
via the website, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information
is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our
order form, the lock icon on the bottom of Web browsers (such as, Netscape Navigator, Mozilla FireFox or Microsoft Internet
Explorer) becomes locked, as opposed to un-locked, or open, when you are just "surfing."
If you have any questions about the security at our online store, you can contact us at gst@gstlabs.com.
Supplementation of Information: In order for us to properly fulfill our obligations to our online customers, it is necessary
for us to supplement the information we receive with information from 3rd party sources. This information is limited to information
about products to be presented as part of our electronic catalog and other information that allows us to sell and ship products
to consumers. Guest profiles or other sensitive user information is not shared as part of this interaction.
Special Offers: Upon registration, our system sends all new members a welcoming e-mail to verify password and username.
Established members will occasionally receive information about GST's products and services.
Site and Service Updates: Occasionally, we may also send user service announcement updates about our online store. We
communicate with the user to provide requested services and in regards to issues relating to their account via e-mail or phone.
Correction/Updating Personal Information: If a user's personally identifiable information changes (such as your zip code),
or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal
data provided to us. This can usually be done on the Update Profile page accessed via the account page or by sending us an
email at your convenience to gst@gstlabs.com.
Notification of Changes: Any changes to our privacy policy will be posted on this website. GST will use information in
accordance with the privacy policy under which the information was collected. Thank you for your concern and interest in
our services.
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